Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you if we're able to successfully process your refund, and the approximate time frame for which it will be completed.
Successfully processed refunds will appear as a credit, automatically be applied to your credit card or original method of payment, within the estimated time period.
If you haven’t received a refund yet, be sure to double check your bank account before proceeding.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us directly.
We can only accept refunds for regular priced items. Discounted items are final sale.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@steelandtimbersupply.ca.
To return your product, bring it in person or mail it to:
1276 Sandhill Dr, Unit 1
Ancaster, ON L9G 4V5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Steel & Timber Supply Co. directly for questions related to refunds and returns.
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