Returns Policy


  • Returns must be initiated within 30 days of purchase. 
  • Items must be unused in original packaging, in the same condition it was received.
  • Unfortunately certain items, such as lumber, cannot be returned. In some situations we may provide a store credit.
  • Receipt or proof of purchase for your original order must be provided.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you if we're able to successfully process your refund, and the approximate time frame for which it will be completed.

Successfully processed refunds will appear as a credit, automatically be applied to your credit card or original method of payment, within the estimated time period.

Late or missing refunds

If you haven’t received a refund yet, be sure to double check your bank account before proceeding.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us directly.

Sale items

We can only accept refunds for regular priced items. Discounted items are final sale.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Shipping returns

To return your product, bring it in person or mail it to:
1276 Sandhill Dr, Unit 1
Ancaster, ON L9G 4V5

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need more help?

Contact Steel & Timber Supply Co. directly for questions related to refunds and returns.

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